Application Support
 
Research suggests that large enterprises spend an average of 71% of their IT budget on Application Maintenance of existing system. Clearly, Application Management presents the most potential for cost savings in global enterprises.
 
  • Expert Global has expertise in this space and offers a cost effective solution to customers through focus on performance measures and continuous improvement besides Service Level Agreements (SLAs)
  • Timely resolution of issues and root cause analysis of each issue
  • Established support matrix offering Help Desk services
  • Multi-level maintenance process using a Corrective, Preventive, Adaptive & Perfective approach
 
Methodology:
  • Expert Global has developed a high level of competency in providing Support for IT Operations remotely. Expert has Application Management Methodology to ensure:
  • Efficient knowledge transfer from existing staff
  • Effective taking over of Application support
  • Smooth & transparent operations
  • Cost effective services
  • Service is in line with SLAs
 
Best Practices:
  • Continuous improvement in support and maintenance services with objective of lowering Total Cost of Ownership (TCO)
  • Established practice focusing on defining / improving processes
  • Feedback of lessons learned from projects to practice for wider implementation
  • Generating knowledge repository of issues / resolution for future references.
 
Value Proposition
  • Single window for providing application maintenance and support with infrastructure management
  • Providing continuous improvement against industry standards and benchmark
  • Binding SLA framework with Critical Service Level (CSL) and Quality Process

 
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