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Facility Management
 
In Facility management services Expert ensures that the customer’s IT Infrastructure is in top operational condition and that the users receive services in a prompt and organized manner. We offer Facility management services on Service Level Agreement (SLA) Model to organizations that choose to outsource their facility management operations in lieu of maintaining their own facility management personnel and resources
 
Broad Service Offerings Are:
  • FMS Program Management
  • Service Desk Management
  • Server / Systems Management
  • Desk-Side Management
  • Network (WAN & LAN) Management
  • Database Management
  • Application Support
  • Mail Management
  • Remote Infrastructure Management
  • Data-Center Management
  • IT Asset Management
 
The Expert Edge:
  • We use Best business practices, proven processes and state-of-the-art tools to offer customized services to each client
    Comprehensive support that consists of a centralized IT Help Desk and technical support for Data Center and End User requirement
  • Customized solution for Managed Services which call for high levels of support commitments and round-the-clock support in specific and demanding environments such as
    • Data centers
    • Contact Centers
    • BPOs type of environments
  • Strategic Alliances with major principals like IBM, Lenovo, HP, Microsoft, Oracle, Cisco and others give the customers an advantage in terms of the latest technological offerings
  • An extensive reach with 30 certified engineers, providing support for diverse Hardware / Software / Application platforms
  • Maintaining a system base of more than 1,0,000 machines, which include Local and MNC brands
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